Shipments and returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS.
Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
- DHL, FedEx, TNT .
- Expedited / Overnight delivery .
- Cheap and reliable delivery with local Delivery Courier's.
- Flat Rate International Shipping.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
Packages held/suspended in custom duties
Please note that it is the responsibility of the importer (Customer) to know the rules and regulations of a country. If a package is stopped in customs we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package we will either resend the package or refund the amount of the products.
Lost parcels & delayed shipments
It is the responsibility of the purchaser to track and verify the delivery of products purchased from directhgh.com. The maximum delivery time is thirty (30) working days, as established by law. However it is very unusual that a delivery will take more than 14 days. If a package is delayed or miss a scan, The customer must contact directhhgh.com. We will start a case at our shipping providers and provide details directly to you once available. Some investigations can take up to a month to conduct based upon the cause of delay and the carrier of shipment. We cannot resend or refund a package until after the thirty working days. Please understand that we have no control over delay times, especially those caused by Customs or other Government involvement.
Direct HGH accept any products returned within 7 working days of receipt of the product as long as the reason falls under one of the following conditions:
- The wrong product was received
- The product was damaged upon arrival
- The product contains manufacturing defects,
- Note that, No returns will be accepted after 7 days.
Until you have received return instructions from us please preserve the products according to manufacture’s temperature and storage condition.